Welcome to Bijoux Pearls. The last date for Christmas International delivereis is Monday 16th of December 2019.
The last date for UK Princessa Jewels Christmas orders (First Class and Royal Mail Signed for) in the UK and Channel Islands is Friday 20th December 2019 or Monday 23rd December 2019 for Special Delivery First Class. Please order before these dates to ensure delivery in time for Christmas.
Bijoux Pearls and Jewels Terms
& Conditions
This is the user agreement
between us www.Bijouxpearls.co.uk and you the customer. Our terms and conditions
govern how our website should be used by you.
About Bijoux Pearls and Jewels
Jewellery
Bijoux Pearls and Jewels is owned
by Mai Mai Jewels and Accessories Ltd. Mai Mai Jewels and Accessories Ltd will
appear on your credit/debit card statement after you have purchased from us.
Company Registered Number:
05188590
How To purchase Pearls from Bijoux Pearls and Jewels
Click on Jewellery shop. The shop
is divided into various categories. Clicking the link or picture will bring you
to the appropriate boutique. Click on the thumbnails to pull up the full
product image and description. To purchase a piece of jewellery Just click the
'Buy" button next to the picture of the jewellery you want to buy and add
it to your shopping cart. After you have finished your shopping selection,
click on 'Go To Payments' and you will be asked for you details to process your
order.
Our online payment system accepts
all major credit cards including VISA, MasterCard, Delta, Switch, Solo and JCB.
Bijouxpearls.co.uk is a secure site and our credit card details are encrypted.
We not see your credit card details at all. Your payment is handled by our
payment gateway PayPal. If you pay via PayPal our business name Mai Mai Jewels
and Accessories Ltd will appear on your credit/debit card statement.
You can also pay by cheque. If
you wish to pay by cheque please contact us at: orders@bijouxpearls.co.uk.
Goods will be despatched once the cheque has cleared through our bank account.
Please allow up to 10 working days for cheques to clear. Cheques are made
payable to Mai Mai Jewels & Accessories Ltd. Please send with your printed
order to Mai Mai Jewels & Accessories Ltd, 483 Green Lanes,
Payments
All prices are displayed in
pounds sterling only (GDP). Upon payments your credit card company will charge
you in your country's currency at that day's exchange rate. Local charges are
not the responsibility of Bijoux Pearls and Jewels.
Your order will be packed and
sent out provided the delivery address has been verified and payment has been
approved. All goods will be sent out to the customer once payment to Bijoux
Pearls and Jewels has cleared. We use paypal to clear payments. All payments
are made to Mai Mai Jewels & Accessories Ltd who own the Bijoux Pearls and
Jewels brand and website.
Please note: we are only able to
deliver to debit/credit card holders billing address.
If you wish to pay by cheque
please contact us at: orders@Bijouxpearls.co.uk. Goods will be despatched once
the cheque has cleared through our bank account. Please allow up to 10 working
days for cheques to clear.
Ordering
As soon as we have processed your
order, we will email you with a delivery estimate. If you do not supply a valid
e-mail address we will term the despatch of the goods as having completed our
contract with you.
It is the responsibility of the
customer to supply accurate name, delivery and contact details to us. No
liability will be assumed by us for delivery of goods based on any incorrect
details supplied by the customer.
All items are offered for sale
subject to availability at the time of your order.
We reserve the right to refuse
service, remove or edit content or cancel orders.
If there is an error to any of
the prices on the www.Bijouxpearls.co.uk website, then no contract between the
customer and the company will be entered into.
If items are out of stock at the
time you make your order, we will send you an email asking whether you would
like to wait for the item on back order or action an exchange or refund.
We aim to deliver within 5 working days.
As jewellery is a valuable item,
we send all our deliveries by Royal Mail Special Delivery, which is guaranteed
to arrive the day after it is despatched and provides insurance cover up to
£500 on all items during transit. All items will be charged at a special
delivery rate of £5.95 for goods ordered in the
Delivery usually takes 5 working
days from the time of despatch.
Where We Deliver To
We deliver to addresses within
the
Austria, Belgium, Cyprus
(southern), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
Poland, Portugal, Spain, Slovak Republic, Slovenia, Sweden, United Kingdom
Risk of loss or of damage to the
goods will pass to the buyer upon delivery of the goods.
International Delivery
All international orders are sent
via Royal Mail International Signed For, for a flat rate of £15 postage and
packing, for orders up to £500. This includes deliveries to
Delivery to these countries will
usually take approximately 10 working days from despatch. Orders are in pounds
sterling and you will be charged in sterling.
Orders may be subject to local
taxes and import charges in certain countries. We are not responsible for any
duties or other charges levied by your customs authorities.
We regret that orders up to £500
cannot be sent internationally as insurance is only for items up to a total of
£500. Bijouxpearls.co.uk will not be responsible for any custom duties levied
on international orders. A signature will be required upon receipt.
Delivery
Sometimes delays in delivery may
occur for reasons beyond our control. Any liability carried by
Bijouxpearls.co.uk for any delay or non-delivery of the goods shall be limited
to replacing the goods within reasonable time or refunding the value of the
goods. The delivery times stated on the Bijouxpearls.co.uk website are
estimates.
Cost of Delivery
The cost of delivery is based
upon the weight of the items that you purchase. Our jewellery is well
protected and will be delivered to you in a box with protective bubble
wrap.
We charge a rate of £15.00 for
international orders.
Returns and Exchanges
If you are not completely
satisfied you must inform us within 7 days of receipt. Email us at:
returns@bijouxpearls.co.uk to inform us that you wish to return an item. Please
include a valid return email address or some other contact information to
ensure that your refund or exchange is dealt with as quickly as possible. Email
our customer service at returns@bijouxpearls.co.uk detailing your order number
and the item to be returned and we will issue you with a returns number. All
goods must be sent back in unused, unworn, in perfect condition and in the
original packaging within 7 days of receiving your returns number. Items
damaged through misuse will not be considered for return. We will not refund
any items that has been worn or arrives back to us in any other condition than
in which they were sent out.
Bijouxpearls.co.uk will not
accept any returns for items which have been purchased for more than 3 months
from the date of purchase.
We cannot accept the return of
earrings due to health and safety issues.
All items must be adequately
protected and packaged with the items being marketed as fragile on the outside
of the packaging. We suggest that items are enclosed in bubble wrap are either
boxed or enclosed in 'Jiffy type' mailing bags. We always provide bubble wrap
in any order we send out.
Bijouxpearls.co.uk cannot accept
responsibility for items damaged in transit to you. This is why we strongly
recommend that returned items are sent by Royal Mail Special delivery which
includes insurance of £500.
Bijouxpearls.co.uk cannot accept
responsibility for damage or delay caused by the delivery service used and that
proof of posting will not be accepted as proof of delivery. The Post Office
"special delivery" service includes insurance Cover while the goods are
in transit, so if your item is mislaid or lost you are covered to the value of
the item if you use the post office special delivery service. Please note that
the Post Office recommend that jewellery is NOT sent Recorded Delivery.
Items returned outside these
guidelines will only be subject to credit. A refund will not be actioned if the
item(s) arrive damaged as a result of the original packaging not being used. If
this happens, the item(s) will be returned to you. We are unable to accept the
return of earrings or hair products due to health and hygiene regulations.
We do not refund the cost of
postage and packaging for returned items (accept if they are faulty).
Please return the securely
packaged item with the completed returns form to:
Mai Mai Jewels & Accessories
Ltd
483 Green Lanes
N13 4BS
We will notify you via email when
we have received the item and also when we have processed your refund. Please
note that refunds may only be made to the same credit/debit card as that used
to purchase the jewellery and may take up to 30 days to process. Payments made
by cheques or money order will be refunded in a like manner.
We will notify you via email when
we have received the item and also when we have processed your refund. Please
note that refunds may only be made to the same credit/debit card as that used
to purchase the jewellery and may take up to 30 days to process. Payments made
by cheques or money order will be refunded in a like manner.
Faulty Items
Bijouxpearls jewellery is quality
checked prior to being offered for sale. We are happy to refund the price paid,
repair or replace any item which develops a fault within 3 months of purchase.
Replacement items will be sent out free of postage and package costs.
Faulty goods should be returned
within 7 working days of delivery. Please include your name, address, telephone
number, order number, a brief detail of the fault and whether you require a
replacement or refund. If a replacement is unavailable we will automatically
issue a refund for the total costs of the goods including the agreed postage
costs.
This does not affect your
statutory rights.
Damaged Goods
Bijouxpearls.co.uk will not
accept the return of items that have been damaged through misuse, neglect,
accident or intent how ever they were caused. We do not accept responsibility
for goods damaged in transit.
Late or Lost Deliveries
Please contact us is you have not
received your delivery within 7 days of placing your order at info@bijouxpearls.co.uk.
We will take up the matter with Royal Mail to rectify the matter. We will then
give you the tracking number so that you can check with your local post office
sorting office. Royal mail will not officially classify a parcel as lost until
15 working days have elapsed.
Privacy Policy
Under the data protection Acts of
1984 and 1998, Bijouxpearls.co.uk follows a strict procedure governing customer
privacy and data protection. We do not disclose any customer information to
third parties other than for delivery purposes. We do not sell, rent or trade
your personal information to third parties for marketing purposes.
When you place an order we
collect your contact details (name, email address, telephone number and address
so that we can contact you if there is a problem with your order. Occasionally
we may email you with details of special offers and new products. If you do not
want to be informed of any special promotions please email us.
Quality
All Bijouxpearls jewellery is of
exceptional quality. The majority of our items are made with a range of
different types of pearls and some natural semi-precious stones. Our items are
thoroughly checked by us to ensure customer satisfaction. Our items cannot be
compared to mass produced products found on the high street.
Copyright & Trademarks
All rights including copyright on
all images, web site design, web pages are owned by Bijouxpearls.co.uk.
No permission is given to copy,
download, store (in any format), adapt, change in any way the content or images
contained within the web pages of Bijouxpearls.co.uk for any reason whatsoever
without the prior written permission of Bijouxpearls.co.uk.
All content of Bijouxpearls.co.uk
including the website design, pictures, images, written and all other material
are owned, controlled or licensed by us.
Trademarks
Bijouxpearls is a registered
trade mark. Anyone attempting to trade or sell items under our trade name will
be subject to legal proceedings.
Wholesale and Commercial
Enquiries